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Shipping Information

Last updated: January 3rd, 2026
 

All in-stock orders are dispatched the next working day after payment confirmation.

We use trusted courier services to provide fast and reliable delivery.
 

Delivery Details
 

United Kingdom (UK)
Cost: £8.99
Estimated Delivery Time: 2 business days (excluding processing time)

Germany
Cost: £18.99
Estimated Delivery Time: 5 business days (excluding processing time)

Spain
Cost: £18.99
Estimated Delivery Time: 5 business days (excluding processing time)

Portugal
Cost: £19.99
Estimated Delivery Time: 5 business days (excluding processing time)

European Union (EU) Shipping
All EU orders are shipped from within Europe, meaning there are no customs procedures or import duties for customers within the European Union.
 

We ship to European countries via fast, reliable courier services.
 

International Shipping
We ship to most countries worldwide using trusted express courier delivery services.
 

Delivery times and shipping costs may vary depending on the destination country.
 

Delivery Guarantee

We always do our best to ensure every order reaches our customers safely.
 

If your parcel is lost during delivery and cannot be located by the courier, we will arrange a replacement shipment or provide a refund.
 

Tracking

Once your parcel has been dispatched, we will provide your tracking number via WhatsApp or email.
 

Return & Refund Policy

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At MICHMEL X, we are committed to supplying high-quality research products. Due to the nature of the products we sell, we operate a strict non-returnable and non-refundable policy, except in the limited circumstances described below.

By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

Before You Place an Order

Before placing an order, please ensure that you are fully informed about the product you are purchasing, including its:

  • Description

  • Appearance

  • Intended research use

  • Technical specifications

  • Key characteristics

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If you have any questions regarding a product, we encourage you to contact us before completing your purchase.

Research Products

All products sold by MICHMEL X are supplied strictly for research and laboratory purposes only.

Our products are:

  • Not intended for human consumption.

  • Not intended for animal consumption.

  • Not intended for medical, diagnostic, therapeutic, veterinary, or cosmetic use.

  • Not intended to diagnose, treat, cure, or prevent any disease.

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Due to hygiene, safety, storage, and quality control requirements, products that have left our premises cannot be returned unless they meet the conditions outlined below.

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Non-Returnable Products

Returns, exchanges, or refunds will not be accepted if:

  • You changed your mind.

  • You ordered the wrong product.

  • You no longer require the product.

  • You are dissatisfied after the purchase.

  • You failed to read the product description before ordering.

  • The parcel was refused upon delivery.

  • The parcel was not collected from the courier or the collection point.

  • The parcel was redirected by the customer and was not collected.

  • The customer provided an incorrect or incomplete delivery address.

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Returns & Refunds

Returns or refunds are accepted only in the following circumstances:

✔ Incorrect Product Received

You received a different product from the one you ordered.

✔ Damaged Product Packaging

The product packaging was visibly damaged during transportation.

If the packaging is damaged, the product must remain unused until your claim has been reviewed.

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Reporting an Issue

If you receive an incorrect product or your parcel arrives with damaged packaging, you must notify us within 3 days of receiving your order.

Please contact us by email:

Email: miroslav@michmel.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of:

    • the product

    • the packaging

    • the shipping label (where applicable)

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Claims submitted after this period may not be accepted.

Claim Review

Once your claim has been received, our team will carefully review the information provided.

If your claim is approved, we will, at our discretion:

  • Replace the product; or

  • Issue a full refund using the original payment method.

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Delivery Responsibility

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully review all delivery details before completing your purchase.

Customers are also responsible for accepting delivery and collecting their parcel within the courier’s specified collection period.

If a parcel is redirected to another address or collection point at the customer’s request, the customer is solely responsible for collecting it.

Lost Parcels

For orders shipped within the European Union, parcels are dispatched from within Europe and are not subject to customs procedures or import duties.

If a parcel is confirmed as lost in transit by the courier, and the loss is not the result of incorrect delivery information or customer actions, MICHMEL X will, at its discretion:

  • Send a replacement order; or

  • Issue a full refund.

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Failed Deliveries

MICHMEL X is not responsible for delivery failures resulting from:

  • Incorrect or incomplete delivery information was provided by the customer.

  • Refused deliveries.

  • Missed courier delivery attempts.

  • Parcels not collected from collection points.

  • Customer-requested parcel redirection where the parcel is not collected.

In these situations, refunds or replacements will not be provided.

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Contact Us

If you have any questions regarding your order or this Return & Refund Policy, please contact us:

Email: miroslav@michmel.com

Our customer support team will be happy to assist you.

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